Millennium Trust and PayFlex are
becoming Inspira
Questions about our new brand? Please read below for answers.
Quick answers to common
questions
Who is changing names?
Millennium Trust Company, which acquired PayFlex in 2022, will be rebranding both companies to Inspira in early 2024. Benefit Resource (BRI) and Accruit will continue to do business under their current names for the time being.
Why are you changing names?
We’re excited to have our new name and brand reflect our renewed purpose and position guiding us for the future. Inspira is your devoted health, wealth, retirement, and benefits partner. We will continue to work with individuals, like you, to navigate your health and wealth journeys toward a better future and turn everyday actions into life-changing impact . We provide solutions that strengthen and simplify your health and wealth journey — relentlessly pursuing better outcomes for all.
When will the name change take place?
Inspira will launch in early 2024. Until then, we will continue to operate under the Millennium Trust and PayFlex names and brands.
Will contact information change?
All existing contact information will remain the same for the time being. When the new brand launches in early 2024, you can continue to contact us at the same phone numbers you always have, but our website and email addresses will change to reflect our new name – Inspira. All current Millennium Trust or PayFlex website URLs will go to inspirafinancial.com. Emails will also be forwarded to the new Inspira email addresses. We will continue to communicate any changes as we transition to Inspira.
How do I know this is not a scam and the Millennium Trust or PayFlex name never changed?
We want to assure you that our name change from Millennium Trust Company and/or PayFlex is not a scam, but we recognize your concerns. More information can be found in the press release on our website or at inspirafinancial.com. For the time being, all communications will continue to reflect our current brands of Millennium Trust and PayFlex until we start doing business as Inspira in early 2024.
Will my online login credentials need to change?
No, all online platforms and login credentials (username and password) will continue to be valid even after we transition to Inspira Financial. Please note if you use Google Password Manager, you may be asked to update your login credentials as Google recognizes your saved passwords specific to a domain (website URL) and since our URL is changing to inspirafinancial.com, you may be asked to update your password.
How do I stay up to date on the name change and when it will be reflected on my account?
The best way to stay informed is to regularly login to your account online where we will continue to provide updates and notifications. We encourage you to check that your email address within your profile is accurate as this is the best way for us to communicate with you.
Where can I find forms on the new website?
Any forms needed to initiate an action in your account should be accessible within our online portals. Please log into your user platform to access these, or to initiate various account activities.
Will the Millennium Trust and PayFlex website links still work?
Millennium Trust and PayFlex URLs will still be clickable but will automatically redirect any user to the new Inspira Financial website, inspirafinancial.com once the new site launches in early 2024. We recommend that you update any ‘saved’ links or bookmarks to the new website once launched.
Will my fees change?
No, any existing fee agreements will remain valid. If there is ever a change to your fee agreement, we will notify you in advance.
Currently, our accounts are named “Millennium Trusts Company FBO [Name]”; after the rebrand, will IRA accounts be renamed?
Accounts on our books and records will say Inspira Financial Trust, LLC FBO “Name”. For accounts or assets that are on a third party's books, existing accounts will remain with their own name.
Will pre-paid debit cards with the Millennium Trust brand still work?
Yes, the current pre-paid debit cards with the Millennium Trust brand will still work through the expiration date identified on your card.
Will I get a new card with the new name on it to replace my current Millennium Trust card?
We will not re-issue any current pre-paid debit cards to anyone who already has one. If a new pre-paid debit card is requested after our name changed to Inspira has been implemented, we will issue that new pre-paid debt card with the Inspira name on the card and will notify you when we do.
Will distribution checks with the Millennium Trust Company name still be able to be cashed? If so, how long will this be acceptable?
Yes, all checks with the Millennium Trust Company name will still be valid and ready to be deposited/cashed until the stated expiration of a check, which is typically 6 months.
Will I get a new card with the new name on it to replace my current PayFlex debit card?
We will not re-issue any current debit cards. Your current debit card with the PayFlex logo will continue to work through the expiration date identified on your card. Once your card expires, you will receive a newly branded card with the Inspira logo.
Will claims checks with the PayFlex name still be able to be cashed/deposited?
Yes, all checks with the PayFlex name will still be valid and ready to be deposited or cashed until the stated expiration of a check, which is typically 6 months.
Will I still be able to access my account through the PayFlex mobile app?
Yes, you will still be able to access your account through the PayFlex mobile app or online at PayFlex.com. When we launch our new mobile app in 2024, we will communicate any potential new app or online experience.
How does this name change affect my health insurance?
It does not affect your health insurance. Inspira, formally PayFlex, only administers your health savings account (HSA), flexible spending account (FSA) or similar benefits and does not administer your health insurance benefits.
About Inspira Financial
Inspira Financial is a leader in health, wealth, retirement, and
benefits solutions. We've worked with thousands of plan sponsors,
recordkeepers, TPAs, and other institutional partners to help
individuals plan, save, and invest for a brighter future.
Our products include automatic rollover services, health
savings accounts, emergency savings funds, custody services, and
more.